Organization launching service to provide resources and support for those that are struggling and need help.
The game industry has been rocked in the recent weeks by allegations of misconduct and harassment. Some top executives have stepped-down from major companies that exert a huge impact amongst the industry. Heads have rolled, and the powers that be have promised for there to be cultural changes within their organizations to combat these types of activities. But, what about the victims?
The executives forced out will move on and land other jobs. The companies will more than likely rebound. However, for the people that had to endure the abuse their recovery isn’t that easy and straightforward. The road to recovery can often be long and hard. That’s where the Games and Online Harassment Hotline hopes that its new service will help.
“The Games and Online Harassment Hotline is a free, text message-based, confidential emotional support hotline. We created the Hotline specifically for the gaming community. Whether you’re a player, a developer, a streamer, a competitor — any part of this community —we’re here for you, whether that means offering emotional support or finding the referrals and resources that you need.”source: gameshotline.org
The service will provide a “listening ear as well as information on resources that may be of use.” They also provide follow-up and check in with callers a few days later to see how they’re doing and if the service can provide additional support or resources.
When a person calls, they answer a few automated questions to get them to the right trained agent. Then, based on the caller’s needs the agent can offer direct referrals to resources and more.
Games and Online Harassment Hotline has actually been operational for the last couple of months. The August 3rd 2020 date marks when the hotline will be answered by live trained agents rather than a chat bot. A marked and necessary improvement to say the least. They are a nonprofit and are accepting donations to keep it a free service. People can also become volunteers to help others in need.
If you, or someone you know, has experienced abuse, harassment or depression – there is help. Visit the Game and Online Harassment Hotline today.